S H I P P I N G & R E T U R N S

 At Cherval Studio, we take great care in selecting and delivering each piece. We hope you love your purchase, but understand that occasionally a return may be necessary.  We aim to process and ship all orders within 4–5 business days of purchase, excluding weekends and holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Please note that delivery times may vary depending on your location, shipping carrier, and the nature of the merchandise. 

Returns & Eligibility 

We accept returns on eligible merchandise when a return request is submitted within 14 days of receiving your order. To qualify for a return, merchandise must be unused, in its original condition and packaging, and accompanied by a receipt or proof of purchase. To initiate a return, please email hello@chervalstudio.com with your order number and the item you wish to return. Our team will review your request and provide return instructions. Please contact us before sending any merchandise back. 

 Return Shipping 

 Cherval Studio covers return shipping costs for approved returns. Once your return request has been approved, our team will provide instructions for returning your merchandise. 

 Final Sale Items 

 All sale merchandise is considered final sale and cannot be canceled, returned, exchanged, or refunded. Antique and vintage pieces are also final sale unless damaged during transit. Due to their unique nature and history, these items may exhibit variations, imperfections, and signs of wear consistent with age. 

 Refunds & Processing 

 Once your returned merchandise has been received and inspected, eligible refunds will be processed within 4–7 business days. Refunds will be issued to the original form of payment. Please note that additional processing time may be required by your bank or payment provider before the funds appear in your account. 

 Damaged or Defective Merchandise 

 We take great care in packaging and shipping our merchandise. In the unfortunate event that your order arrives damaged or broken, please contact us at hello@chervalstudio.com within five days of receiving your order. Please include your order number, a brief description of the damage, and photographs of the affected merchandise and packaging. Our team will review the information and provide next steps as quickly as possible. We encourage customers to inspect their merchandise promptly upon delivery. This five-day notification period does not limit any rights provided under applicable consumer protection laws. 

 International Orders 

 International customers are responsible for applicable import taxes, customs duties, and related fees. If an order is refused due to unpaid customs duties or import taxes, Cherval Studio reserves the right to deduct any resulting return shipping charges, customs fees, or other associated costs from the refund, to the extent permitted by applicable law. Eligible refunds will be processed once the merchandise has been returned to and inspected by Cherval Studio. 

 Return Address 

726 Anacapa Street Santa Barbara, CA 93101 Please contact our team before sending merchandise to this address. For additional questions regarding returns, please email hello@chervalstudio.com 

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